Frequently Asked Questions.
1. Order & Shipment:
How can I place an order at Kohan Diar?
Ordering from Kohan Diar is easy! Simply browse our online store, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.
Can I modify or cancel my order after payment?
Unfortunately, we are unable to accommodate modifications or cancellations once the payment is processed. As we begin production immediately upon receiving your payment, changes cannot be made. Please review your order carefully before confirming the purchase.
How is shipping handled?
We strive to provide a seamless shipping experience. Once your order is processed, we initiate a swift and secure shipment process. You will receive a tracking number to monitor the delivery status of your package.
How long does shipping take?
Shipping times may vary based on your location. Please refer to our Shipping Policy for estimated delivery times. Factors such as customs processing may affect delivery times for international orders.
What should I do if there is an issue with my order during shipping?
In the rare event of any issues during shipping, please contact our customer service team immediately. We will work diligently to resolve the matter and ensure your satisfaction.
Returns, Exchanges, and Complaints:
Can I return or exchange a product?
Unfortunately, due to our production process, we do not accept returns or exchanges. Please refer to our sizing guide and product descriptions to ensure accurate sizing before making a purchase.
What if I receive a defective or incorrect item?
We sincerely apologize for any inconvenience. Please contact our customer service team within 7 days of receiving the item, providing detailed information and images of the defect or incorrect item. We will promptly assess the situation and provide a resolution.
How do I address complaints or concerns about my purchase?
Your satisfaction is our priority. If you have any complaints or concerns, please contact our customer service team. We value your feedback and will work diligently to address and resolve any issues to the best of our ability.
Can I provide feedback on your products or services?
Absolutely! We welcome and appreciate your feedback. Feel free to share your thoughts through our customer feedback form or reach out to our customer service team. Your input helps us improve and serve you better.